Duration: 6 hours and 35 minutes

Affected Components: Pura Device, Mobile App, Schedules, Timer

Feb 14, 22:35:32 GMT+0
Investigating - We are currently investigating this incident..

Feb 15, 05:10:46 GMT+0
Resolved - This incident has been resolved..

Duration: 18 hours and 51 minutes

Affected Components: Mobile App

Aug 17, 02:37:00 GMT+0
Investigating - Our team is actively investigating an issue affecting both iOS and Android mobile apps. Users experiencing this issue will find that their list of diffusers in app will not load. At this time, there are no current work-arounds for this issue, but our team will provide further updates as progress is made. We apologize for the inconvenience that this may be causing for you and appreciate your patience. Thanks, The Pura Engineering Team.

Aug 17, 06:21:36 GMT+0
Monitoring - Our team has identified and implemented a fix for the issue that caused diffusers to fail to load on our Android and iOS apps. Though this issue should no longer occur, our team will be closely monitoring the state of our applications for any additional deficiencies over the next couple of days. An app update is not required to resolve this issue for your account if you were affected. **Note**: Any users with an active schedule that was set to start or end this evening between the hours of 8:00PM and 11:45PM (MDT) may find that their schedule failed to do so. Once again, our team apologizes for any inconvenience this issue may have caused our users, and appreciate the patience and support we received while we worked to get our applications up and running again. Thank you, The Pura Engineering Team .

Aug 17, 21:27:55 GMT+0
Resolved - Although our team will continue to closely monitor the state of our applications over the next couple of days, we are officially declaring this issue as resolved. Thanks, The Pura Engineering Team.

Duration: 1 day and 19 hours

Affected Components: Schedules

Nov 22, 18:42:28 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Nov 23, 21:13:00 GMT+0
Resolved - Issues with schedules have been resolved..

Nov 22, 02:13:18 GMT+0
Identified - We are continuing to work on a fix for this incident. Some users set schedules may not be running. Users are still able to manually control devices through mobile apps..

Duration: 1 day, 2 hours and 54 minutes

Affected Components: Sign In/Sign Up

Nov 15, 21:15:40 GMT+0
Identified - We are currently experiencing issues with our Facebook integration that allows you to sign up and sign in via their platform. We are currently working with Facebook and making progress on a fix, but are estimating up to 24 hours before a fix will be implemented..

Nov 17, 00:10:00 GMT+0
Resolved - Issues hindering some users from being able to sign up and/or sign in with Facebook have now been resolved..

Duration: 7 days, 2 hours and 51 minutes

Affected Components: Schedules

Oct 11, 13:56:00 GMT+0
Identified - The Pura Mobile team is actively working on a fix for an issue affecting the Schedule feature. Although you can create and edit schedules, **some schedules are not starting at their scheduled time.** You can still manually control your devices during this time..

Oct 11, 22:37:00 GMT+0
Monitoring - The Pura Engineering team has implemented a fix for the bug causing delayed schedule start times. We will be monitoring app performance around the clock for the next few days to ensure that all issues have been resolved..

Oct 18, 16:47:00 GMT+0
Resolved - Recent fixes for the bug that was causing delayed scheduled start times have proven to resolve all known issues. After further monitoring we confidently declare that our schedule feature is fully operational. .